Cancellation & Refund Policy

Platform subscriptions

• Batcho offers a Starter plan at no cost. Paid plans (Growth and Pro) are billed monthly.
• You may cancel your paid subscription at any time from the app settings or by emailing hello@batcho.co. Cancellation takes effect at the end of the current billing period and downgrades your account to the Starter plan.
• No partial refunds are issued for unused days within a billing period.
• If you believe you were charged in error, contact us within 7 days of the charge and we will investigate and refund if the charge was incorrect.

Student fee payments collected through the app

Batcho provides fee-collection infrastructure for coaching academies. Student fees are collected by the academy (the tenant) on behalf of their own business — not by RK Tech Labs / Batcho directly.

• Refunds for student fees are governed by the individual academy's own refund policy. Contact your academy owner or trainer directly to request a fee refund.
• Batcho does not retain student fee amounts. Funds are settled to the academy's Razorpay account within standard settlement timelines.
• Payment processing fees charged by Razorpay are non-refundable in the event of a reversal.

Failed or duplicate payments

If a payment was debited from your account but not credited to the academy (e.g. due to a network failure), the amount will typically be auto-reversed by your bank or Razorpay within 5–7 business days. If it is not reversed, email hello@batcho.co with your payment reference number and we will assist.

How to request a refund

1. Email hello@batcho.co with the subject line Refund Request — Batcho.
2. Include your registered email or phone number, the payment amount, date, and Razorpay payment ID (available in your receipt).
3. We will acknowledge within 2 business days and resolve within 7 business days.

Contact

For any refund or cancellation queries: hello@batcho.co

Company: RK Tech Labs · Bangalore, India